- Processing time is separate from shipping time. Orders are processed Monday-Friday (Excluding Holidays). Please allow up to 14 days for your order to process and ship.
- Shipping time is suggested by the sending postal services, estimated in business days and based off the method selected by the customer at checkout. Shipping timelines do not apply to orders shipped to APO/FPO addresses.
- Orders to South Africa are mostly only tracked until they arrive at the post office nearest to the destination but not all the way to the recipient.
- PLEASE CONTACT US WITHIN 30 DAYS IF YOUR ORDER HAS NOT ARRIVED.
- Due to the limited production of our merchandise, and the fact that 99% of it is produced to order, all sales are final and we don't accept returns and don't offer refunds.
- Depending on the physical location of your made-to-order products, they might be shipped as separate packages from our different distribution centers and may arrive on different days.
- Customs / duty / VAT charges are the buyer's responsibility
Deeper Shades Of House / Deeper Shades Recordings does not hold or accept any responsibility for packages that have been stated as items lost, unclaimed, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Please contact your local postal service to locate your order.