- Orders are processed Monday-Friday (Excluding Holidays). Please allow up to 10 days for your order to process and ship.
- Resale of products purchased from this online store is prohibited.
- Due to the limited production of our merchandise, and the fact that 99% of it is produced to order, all sales are final and we don't accept returns and don't offer refunds.
- Please make sure you entered the correct shipping address and contact phone number.
- Orders to South Africa are mostly only tracked until they arrive at the post office nearest to the destination but not all the way to the recipient.
- All transit times are as suggested by the sending postal services but may vary depending on your local post office / customs.
- Depending on the physical location of your made-to-order products, they might be shipped as separate packages from our different distribution centers and may arrive on different days.
- Customs / duty / VAT charges are the buyer's responsibility
Deeper Shades Of House / Deeper Shades Recordings does not hold or accept any responsibility for packages that have been stated as items lost, unclaimed, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Please contact your local postal service to locate your order.